We aim to process orders within 2 business days, although at busy periods this may take a little longer. Please ensure you enter the correct shipping details before you checkout. Missing information can cause delays. If we require further information we will email you (please check your spam folder).
We ship to UK mainland addresses only, and currently use a courier company called DX. Shipping costs are calculated on the weight of the products in your order. Multiple parcels sent to the same address may occasionally be separated during transit and therefore could arrive on different days.
Postal charges will be added to your bag after you have entered your delivery address, to calculate the correct price.
If you live locally, you're welcome to order online and collect from us - just select the 'pickup' option at checkout to avoid paying the shipping costs. Please contact us to arrange collection. Collection days are Mondays-Fridays 9am-3pm (no weekends or bank holidays). Visits are by prior arrangement only. firstname.lastname@example.org
We can offer a refund on any item as long as it's returned in a saleable condition within 30 days. Please contact us for more information. Please note, however, that we are unable to reimburse postage costs.
Please contact us to arrange returns - email@example.com
If you have received a damaged or faulty item, please let us know, and we will do our best to resolve the situation as soon as possible. Photographic evidence is appreciated.
Credit and Debit Card payments are processed securely by Worldpay and Paypal; Shell on Earth does not handle any credit card data for orders placed online.