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SHIPPING POLICY

Order Processing​

  • We aim to process all orders within 2 business days. During busy periods, dispatch times may take us a little longer

  • Please double-check your shipping details before checkout

  • Missing or incorrect information can cause delays

  • If we require further details, we will contact you by email (check your spam folder)​

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Delivery Areas​

We deliver to most of the UK mainland but are currently unable to ship to the following postcodes:

  • Aberdeenshire: AB31–AB38, AB41–AB56

  • North Ayrshire: KA27–KA28

  • Paisley & Surrounding Areas: PA20–PA88

  • Perthshire: PH15–PH44, PH49–PH50

  • Argyle & Bute: FK17–FK21

  • Inverness: IV

  • Northern Ireland: BT

  • Guernsey: GY

  • Isle of Man: IM

  • Isle of Wight: PO30–PO41

  • Jersey: JE

  • Kirkwall: KW

  • Outer Hebrides: HS1–HS9

  • Shetland Islands: ZE

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Shipping Details​

  • Courier: DPD – parcels are shipped with their Next Day service

  • Costs: Calculated by the total weight of products in your order

  • Multiple Parcels:

    • Due to weight restrictions, large orders may be split into several parcels

    • Parcels may occasionally be separated in transit and arrive on different days

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Local Collection​

If you’re nearby, you can choose ‘Pickup’ at checkout to collect your order and avoid shipping costs.

  • Locations: New Quay or Crymych

  • Collection Times: Monday–Friday, 9am–2pm (no weekends or bank holidays)

  • Arranging Collection: Email shop@shellonearth.co.uk to book a collection time (visits by prior arrangement only)

RETURNS & REFUNDS POLICY

​We want you to love your order. If something isn’t quite right, we’re here to help.

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How to Return an Item

  • You have 30 days from receipt to return most items (excludes plants & perishables).

  • Please contact us within 7 days of receiving your order to let us know you’d like to return it.

  • Please keep your original packaging until you’ve spoken with us — it helps us process your return quickly.

  • Items must be returned unused, in the same condition you received them, and in their original packaging.

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💡 Tip: We recommend using a tracked/recorded delivery service — until your return reaches us, it’s your responsibility.

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 Refunds

  • Once your return is received and checked, we’ll process your refund within 7 working days.

  • If items are returned used, damaged, or without original packaging, we may deduct a percentage of the refund to cover resale loss.

  • Please note: We do not refund original delivery costs or reimburse return postage unless the item is faulty.

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Faulty or Damaged Items

  • If your order arrives damaged or faulty, please contact us within 24 hours with photos and details.

  • We’ll arrange a replacement or refund as quickly as possible.

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 Missing or Incorrect Items

  • If something is missing or you’ve received the wrong item, please contact us within 24 hours of delivery so we can put it right.

PAYMENT METHOD

Credit and Debit Card payments are processed securely by Wix Payments and Paypal; Shell on Earth does not handle any credit card data for orders placed online.

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