We aim to process orders within 2 business days, although at busy periods please allow a couple of days extra as we're a very small team.
We ship to UK mainland addresses only, and currently use a courier company called DX. Shipping costs are calculated on the weight of the products in your order. Multiple parcels sent to the same address may occasionally be separated during transit and therefore arrive on different days.
Postal charges will be added to your bag after you have entered your delivery address, to calculate the correct price.
If you live locally, you are welcome to order online and collect from us - just select the 'pickup' option at the checkout to avoid paying the shipping costs. Please contact us to arrange collection. Collection days are Mondays-Fridays 9am-3pm (no weekends or bank holidays). Visits are by prior arrangement only.
We can offer a refund on any item as long as it is returned in a saleable condition within 30 days. Please contact us for more information. Please note, however, that we are unable to reimburse postage costs.
Please contact us to arrange returns - firstname.lastname@example.org
If you have received a damaged or faulty item, please let us know, and we will do our best to resolve the situation as soon as possible.
Credit Card orders are processed securely by Paypal; Shell on Earth does not handle any credit card data for orders placed online.